Terms of Service

Article 1 – Definitions

In these terms and conditions, the following terms are defined as:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance agreement with the entrepreneur;

Day: calendar day;

Long-term transaction: a distance agreement concerning a series of products and/or services, of which the delivery and/or acceptance obligation is spread over time;

Durable data carrier: any medium that allows the consumer or entrepreneur to store information personally directed at them in such a way that future consultation and unchanged reproduction of the stored information is possible.

Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period;

Entrepreneur: the natural or legal person offering products and/or services at a distance to consumers;

Distance agreement: an agreement concluded under an organized system for remote sales of products and/or services, using one or more techniques for remote communication, exclusively until the conclusion of the agreement;

Remote communication technique: a means that can be used to conclude an agreement, without the consumer and entrepreneur being simultaneously in the same location.

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Business name: Ashton & Carter
Email: support@ashtonandcarter.com
Country of Registration: Sweden

Article 3 – Applicability

These general terms and conditions apply to any offer by the entrepreneur and any distance agreement and orders between the entrepreneur and the consumer.

Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the agreement is concluded that the general terms and conditions are available from the entrepreneur and will be sent free of charge at the consumer’s request as soon as possible.

If the distance agreement is concluded electronically, the text of these general terms and conditions can be provided electronically to the consumer in such a way that they can easily be stored on a durable data carrier. If this is not reasonably possible, it will be indicated before the agreement is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer electronically or otherwise at no cost upon request.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer contains a full and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Each offer contains sufficient information so that the consumer is clearly aware of their rights and obligations upon accepting the offer.

Article 5 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set forth.

If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance electronically. As long as the entrepreneur has not confirmed receipt of the acceptance, the consumer can cancel the agreement.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without stating a reason within 30 days. This cooling-off period starts on the day after the consumer receives the product or a representative designated by the consumer and known to the entrepreneur.

Article 7 – Costs in the Event of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products are the responsibility of the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after withdrawal, provided that the product has already been returned.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for certain products, provided that this is clearly stated in the offer before the agreement is concluded.

Article 9 – The Price

During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, and the reasonable requirements of usability and/or reliability that the consumer may expect based on the nature of the product and/or service.

Article 11 – Delivery and Execution

The entrepreneur will take the greatest possible care when processing orders for products and when assessing requests for services.

The place of delivery is the address that the consumer has provided to the entrepreneur.

The entrepreneur will endeavor to dispatch the accepted order as soon as possible and no later than 30 days, unless a different delivery period has been agreed upon. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified within 30 days after placing the order. In this case, the consumer has the right to dissolve the agreement free of charge.

In the case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible and no later than 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will make every effort to offer a replacement article of comparable quality and price. The consumer may refuse the replacement item and terminate the agreement free of charge. The entrepreneur will then ensure that the consumer receives a refund within 14 days.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a third party designated by the consumer, unless explicitly agreed otherwise.

Article 12 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid immediately after concluding the agreement.

The consumer has the obligation to immediately notify the entrepreneur of inaccuracies in the provided or stated payment details.

Article 13 – Complaints and Disputes

The entrepreneur has a well-publicized complaint procedure and will handle the complaint in accordance with this procedure.

Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable period after the consumer has observed the defect.

If the complaint cannot be resolved by mutual agreement, the dispute will be submitted to the competent court.

Article 14 – Additional or Different Provisions

Additional or deviating provisions from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 15 – Disputes

Swedish law exclusively applies to agreements between the entrepreneur and the consumer to which these terms and conditions relate, even if the consumer resides abroad.

Email: support@ashtonandcarter.com

Hagaesplanaden 74-76 , 113 67 , Stockholm

+46 72 863 31 36 (No phone support – Please send an email)